Restoring Trust: Solving Internal Theft for a Retail Client
The Situation
A retail company experienced significant inventory shrinkage over several months and suspected internal theft. Traditional investigation methods — including CCTV review and inventory audits — had not identified the responsible party among a team of 12 employees. Losses were mounting, morale was declining, and management needed answers.
Our Approach
Working closely with the company's loss prevention team, we conducted confidential polygraph examinations of all employees with access to the affected inventory areas. Each examination followed strict APA protocols with questions specifically tailored to the theft incidents. The process was handled with discretion to protect the dignity of all employees involved.
The Outcome
The polygraph examinations identified two employees showing clear indicators of deception. Subsequent investigation confirmed their involvement, leading to recovery of stolen merchandise and appropriate personnel action.
Impact
The company recovered over $15,000 in stolen inventory, implemented improved security protocols, and restored trust within the organization. The integrity-focused, non-accusatory process protected both the business and the rights of all employees examined.
